Now offering Flat Rate shipping of $5 on all orders and FREE SHIPPING on orders of $125 or more!

FAQs

 

What is your turn around time?

Items that are currently in stock will ship in 2-3 days after placing your order.  With the exception of custom orders, most sign orders will ship in 2-3 weeks, depending on order volume.  Each sign is handmade from start to finish and the various steps of the sign making process take time complete.  We understand that this can feel like a long time in a world filled with 2 day shipping, but you will receive a tracking email once tracking information is available.

 

Why so much for shipping?

Shipping costs are calculated based on the weight of the item, taking into account the cost of the materials necessary to ensure that your package arrives safely and securely.  We do our best to keep shipping costs as low as possible, shipping most packages via UPS ground or USPS Priority Shipping based on size and weight.  

 

Do you ship to APOs?

Of course!  Having previously been stationed overseas, we want to make sure you can get what you need also!

How do I order Duty Station Signs?

Due to the semi-customized nature of Duty Station Signs, we make a certain number of slots available every couple of weeks to control workload and regulate processing times.  When available, you may purchase the bundle that best fits your story and then send an email to info@shopwesthouse.com with your list of duty stations.  We welcome orders from all branches of service!

 

 Do you take custom orders?

We are not currently accepting custom orders, but do on occasion.  We will post more information when slots become available.